Welcome to Candour on Canvas, a creative studio offering original artworks, stationery, decor, and gifts. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

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1. General Information

Candour on Canvas is an independent brand curating a range of creative products. All content on this site, including artwork, designs, and text, is the intellectual property of Candour on Canvas. Unauthorized use or duplication of any content is prohibited.

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2. Product Information

• All items are carefully handmade or crafted and may vary slightly from the images shown on the website.

• We aim to provide accurate product descriptions; however, slight differences in color or size may occur due to screen resolution or production processes.

 

3. Order Processing

• All orders are subject to acceptance and availability.

• Upon placing an order, you will receive an email confirmation. Please review your order carefully before finalizing it.

• We reserve the right to cancel or refuse an order if deemed necessary (e.g., for suspected fraudulent activity or pricing errors).

 

4. Payments

• Payment must be made in full at the time of purchase. We accept major credit/debit cards, UPI payments, and other secure payment methods.

• For custom commissions, a 50% upfront payment is required. The remaining balance is payable before delivery.

 

5. Shipping and Delivery

• We ship domestically within India. Shipping fees and delivery times vary based on location and shipping method selected.

• Orders are processed within 5-8 business days unless otherwise noted.

• Candour on Canvas is not responsible for delays caused by courier services or customs.

 

6. Returns, Exchanges, and Refunds

• We accept returns or exchanges within 48 hours of receiving the item. Items must be unused and in their original condition.

• Customized or commissioned artworks are non-returnable and non-refundable.

• Refunds for returned items will be processed within 7-10 business days of receiving the return. Shipping fees are non-refundable.

 

7. Commissioned Artwork and Custom Orders

• We offer bespoke artwork commissions, including anecdotal and teabag art.

• Two revisions are included in the initial price. Additional revisions will incur an extra charge.

• Completion times vary based on the complexity of the artwork and the volume of orders.

 

8. Intellectual Property

• All designs, artwork, and content on Candour on Canvas are protected by copyright laws. You may not use any content without written consent.

• Purchase of artwork does not grant reproduction rights.

 

9. Privacy Policy

• We are committed to safeguarding your privacy. Personal information collected during order processing is used only for fulfilling orders and is not shared with third parties without consent.

 

10. Limitation of Liability

• Candour on Canvas is not liable for any direct, indirect, or incidental damages arising from the use of the site or purchase of products.

• In the event of an issue with your order, please contact us at samnorap@gmail.com and we will work towards a resolution.

 

11. Changes to Terms and Conditions

• Candour on Canvas reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.